Institutional Test Administration Policies & Procedures (Non-Affiliated Institutional Test Takers)

Posted: February 7, 2014
Institutional Test Administration Policies & Procedures (Non-Affiliated Institutional Test Takers)

The Center for Professional Assessment (Thailand) is the sole authorized representative for the TOEIC® tests in Thailand. The information in this document applies to test takers who are NOT affiliated to a specific organization and taking the daily and institutional TOEIC® testing program.

Background Information


Organizations in Thailand and other parts of the world have long acknowledged the importance of English language communication. These same organizations also recognize that the level of English language required for each position or job function varies on job needs. Having recognized that positions require varying levels of English language ability, organizations must then quantify and qualify those requirements in order to establish fair and consistent standards, and to determine a valid and reliable method of measuring each individual's performance level against those standards.


The Test of English for International Communication (TOEIC®), along with other standardized tests such as the TOEFL, GRE, and SAT, is produced by the Educational Testing Service (ETS) in Princeton, New Jersey. Currently more than 6+ million TOEIC tests are administered annually to both public and private sector organizations all over the world to assess English language proficiency levels in the area of listening and reading skills. Examples of how TOEIC test results can be used include:


  • Screening job applicants during the recruitment process;
  • Setting English language standards for English-essential positions;
  • Testing staff to determine whether they meet job related standards and requirements;
  • Placing staff in language classes;
  • Establishing English language incentives;
  • Assessing the effectiveness of language instruction programs; and
  • Selecting candidates for promotions or overseas training programs.


In Thailand, TOEIC clients represent a wide range of industries such as Aviation, Banking & Finance, Consulting, Education, Energy, Healthcare, Hotel & Tourism, Information Technology, Manufacturing (Automotive, Consumer Products, Electronics, Pharmaceuticals, etc) and Telecommunications.


A partial list of existing client organizations includes: Adecco New Petchburi Recruitment Ltd., Advanced Info Service Public Company Limited (AIS), Assumption Commercial College, Assumption University, Bangkok Airways, Bangkok Hospital, Bank of Thailand, Banyan Tree Bangkok, BHN Hospital, Bumrungrad Hospital, Chevron Thailand Exploration & Production Ltd., Civil Aviation Training Center, Denso Group, Deposit Protection Agency (DPA), Double A (1991) Public Company Limited, Total Access Communication Public Co., Ltd. (DTAC), Electricity Generating Authority of Thailand (EGAT), Isuzu Motors Co. (Thailand) Ltd., Kasem Bundit University, King Mongkut University of Technology Thonburi, King Power International Group Co., Ltd., LG Electronics (Thailand) Co., Ltd., Mektec Manufacturing (Thailand) Ltd., Murata Electronics (Thailand) Ltd., Prince of Songkla University, PTT Group, Samitivej Hospital, Sarasas Schools, SCG Group, Seagate Technology (Thailand) Ltd., Siam City Cement Public Company Limited, Suan Dusit Rajabhat University, Thai Airways International Public Company Ltd., Thai Bridgestone Co., Ltd., Thaicom Public Company Limited, The Peninsula Bangkok, The Stock Exchange of Thailand, Tourism Authority of Thailand, Toyota Group, True Corporation Public Company Limited, United Kingdom Border Agency (UKBA), Vejthani Hospital.

As the sole authorized representative for the TOEIC test in Thailand, the Center for Professional Assessment (Thailand) is responsible for providing all language test related services to TOEIC clients.


Test of English for International Communication (TOEIC®)


Daily and Institutional TOEIC® Program


What and Why?


The TOEIC test is a proficiency test that reliably measures the passive skills of listening and reading across a wide range from beginner to advanced levels. As a proficiency test, the TOEIC test measures not only WHAT an individual knows, but also how well they can USE that knowledge.


The TOEIC® Institutional Testing Program provides testing services for both organization-affiliated and/or sponsored test takers and for non-affiliated institutional test takers.




The Center for Professional Assessment (Thailand) maintains in-house testing facilities both in the Bangkok and Chiangmai offices. 


The Center for Professional Assessment (Thailand) also conducts on-site administrations at client offices, specially arranged sites, or external training centers. Tests can be administered in any location in Bangkok, Chiangmai, or any other province in Thailand.  There is no limit to the maximum group size, provided that testing rooms allow a space of 1.5 meters between each test takers. 


The Center for Professional Assessment (Thailand) can administer tests on a daily basis for one person to as many as several hundred at a time. All proctors are provided by the Center for Professional Assessment (Thailand).




In-house tests are administered twice daily, in both Bangkok and Chiangmai, on a regular basis. 


The on-going test schedule is as follows: Monday-Saturday: 09:00 to 11:30, and 13:00 to 15:30




Individual Institutional In-house Test takers


Individual test takers testing for, or under, the auspices of an organization, but not directly affiliated with a specific organization must make a test reservation, by telephone, at least one working day in advance of the test date to guarantee a seat. Reservations for test takers living in Thailand are currently accepted by telephone ONLY, Monday through Saturday, from 8:00 am until 4:30 pm. 


When making the reservation an test takers should be prepared to provide their name, national ID number (passport number for non-residents), date of birth, contact telephone number, test date and test time being requested. Test takers who are not Thai nationals may also be requested to provide proof of residence in Thailand (such as work permits, school ID cards).  


As test reservations are taken on an on-going basis, CPA cannot guarantee an examinee’s first choice of test date and time. Therefore the earlier an test takers makes their reservation the better the opportunity of getting the date and time desired.


Test takers may change or cancel their reservations up to one working day prior to the test date. Any test taker who fails to appear for a test without cancelling within that time limit, or who cancels or changes their test date less than one working day prior to the test date will have an additional Baht 500.00 processing fee added to their next test fee.



Re-testing Policies


Test takers who live and work or attend a registered educational institute in Thailand, testing on their own, or on their own under the auspices of an organization, may only make a reservation for a single test administration (date and time) at a time. These test takers can only make a new test reservation for a test date five (5) calendar days after the date of their previous test.


Individual test takers who do not live, or work or attend a registered educational institute in Thailand, and who are not Thai nationals, may only make a test reservation once a month and with not less than twenty-eight (28) calendar days between the test dates.


Score Result Formats for Individual Institutional Test Takers


The base fee of each individual non-affiliated TOEIC test taker and organization-specific Program 3 test taker includes one (1) copy of the Office TOEIC Score Report - provided in individual sealed envelopes – that include Listening and Reading Score Assessments designed to provide a more detailed explanation of the numerical score.


In the immediate Bangkok area these test results can be picked up at the Center for Professional Assessment (Thailand) one working day after the test between the hours of 10:00AM and 4:30PM Mondays through Saturdays. Tests administered in the Chiangmai office, or in other provinces, will be available three working days after the test. 


In order to pick up the scores, these test takers must submit their original TOEIC test registration form along with an official government photo ID (Thai National Identification card, Passport, or Thai Electronic Driver’s License).  If any test takers designates a third party to pick the score up on their behalf, in addition to the examinee’s original TOEIC registration form and official government photo Identification card, the designated person must also bring their own original official government photo identification.  The Center for Professional Assessment (Thailand) will not release scores without complete documentation. 


Test takers may request to have their TOEIC Score reports sent by EMS postal service by notifying TOEIC staff when they leave the test room.  All scores are sent only by EMS postal service at a cost of Baht 50.00 per envelope. Each TOEIC Score Report must be sealed in a separate envelope. Requests for multiple score reports will be treated as multiple requests.


Score Reports are maintained at TOEIC Thailand for a period of 90 days after the original test date. After the 90-day period all scores reports are treated as Re-Print Requests.


Individual Score Report Reprints


Individuals requiring official copies of any of the Score Reports may complete a request form at the Center for Professional Assessment (Thailand).  The processing fee is Baht 100.00 per Score Report. Official TOEIC Score Reprints may be picked up two (2) working days after the request. Score Reprint requests are not accepted over the telephone, by fax, or through e-mail. If an test takers designates a third party to pick the score up on their behalf, in addition to the examinee’s original TOEIC Reprint Request Form and national Identification card, the designated person must also bring their own original identification card.


Information Materials


Additional information on the TOEIC test can be obtained from the Center for Professional Assessment (Thailand) offices in both Bangkok and Chiangmai. Materials such as brochures and handouts are available from the Centers.



The Center for Professional Assessment (Thailand) also provides the TOEIC Test takers Handbook to all test takers. The handbook is designed to provide test takers with information on the test format, including question formats, and provides some sample practice questions. All promotional and guidance information is available from the Center for Professional Assessment (Thailand) at no charge. The Test takers handbook is also available on-line through the Center for Professional Assessment (Thailand) web site at


Pricing Policies


The following price policies are currently in effect …


A.  Standard Fee for an individual Institutional TOEIC Test Administration - Baht 1,500.00/Test



B. No-Show Policy - The Center for Professional Assessment (Thailand) has a No-Show policy for all test takers. Test takers who fail to cancel a reservation for a test within one (1) working day of that test will be charged a Baht 500.00 processing fee in addition to their regular test fee the next time they come in to test.


All fees are quoted inclusive of VAT.



Payment Policies


All fees for TOEIC Test Administrations and Certificates are payable in Baht.


All TOEIC Test Administration Fees for non-affiliated individuals are payable on the actual test day.


All TOEIC Individual Score Report Reprints are payable at the time they are ordered.


Thailand Test Centers


Bangkok Main Office:


Center for Professional Assessment (Thailand)

Suite 1907, BB Building,

54 Asoke Road, Sukhumvit

Bangkok 10110 Thailand

Tel:  0-2260-7061; 0-2259-3990

Fax: 0-2664-3122






Northern Region Branch Office:


Center for Professional Assessment (Thailand)

Nawarat Building, 3rd. Floor

4/6 Kaew Nawarat Rd., Soi 3

Chiangmai 50000 Thailand

Tel: 053-241-273-5; 0-53-248-220

Fax: 053-248-208