Individual Test Taker Procedures

Posted: January 23, 2013
Individual Test Taker Procedures

Daily (Institutional) TOEIC® Program Individual Examinee Test Reservation – Registration – Score Pickup Procedures

 Reservations (Before the Test)
Individual test takers should make their test reservations NOT LESS THAN one (1) working day (Monday – Friday) prior to the desired test date.

Individual test takers can reserve test seats based on their preferred dates and times, provided seats are available. The test reservation staff can help you identify available test dates and times.

Individual test takers should be prepared to provide the following information when making a test reservation:

  • ID Number (National ID – 13 digits – if a Thai Citizen; Passport number for non-Thai applicants)
  • Full Name in English (First and Last names)
  • Date of Birth (Month/Day/19YY)
  • Local Contact telephone number (landline or mobile)
  • Test Date requested
  • Test Time requested (09:00 or 13:00 are our normal test times, you will be informed if additional test administrations are being offered)

Individuals reserving a test seat under the auspices of an organization should inform the reservations staff at the time of the call.

Test reservations sent by email must contain all of the information required above, however, email reservations will NOT be confirmed by return email. Test takers wishing to confirm an email reservation need to call the reservations line of the Center for Professional Assessment.

 

Changes and Cancellations (Before the Test)

Test takers may call to change or cancel a reservation, but they must do so at least one working day prior to the original test date.

TOEIC® Listening & Reading Daily Institutional reservations … Failure to cancel a TOEIC® Listening & Reading Daily Institutional reservation will result in an administrative fee of Baht 500.00 being added to the fees for the next test.

TOEIC® Speaking & Writing, or TOEIC® Speaking-Only reservations

  • Test takers may change or cancel their reservations without charge up to ten (10) calendar days prior to the Test Date. 
  • Any test taker who cancels or changes their test date less than ten (10) calendar days prior to the test date, or fails to appear for a test without canceling within that time limit will have an additional Baht 1,000.00 added to the fee for their next test.
  • Any test taker who fails to appear for a test without canceling within that time limit will not have their test fee refunded. Test takers who made a reservation, but whop fail to appear and fail to cancel will be charged a processing fee equivalent of the full test fee on their next test date in addition to the test fee for that test.

Registration (On the Test Date)

Individual test takers should appear at the test site not less than one (1) hour prior to their scheduled test administration to complete the test registration process.

When registering for a test, test takers MUST bring their VALID ORIGINAL ID card…

  • National ID, or Passport for Thai citizens;
  • Passport for non-Thai test takers

The Center will NOT accept photocopies of documents (in any form, certified or otherwise) in place of originals.

While other OFFICIAL identification cards MAY be accepted as proof of identity for test registration purposes at the discretion of the Registration Official, Score Reports will NOT be released without the ORIGINAL Thai National ID, or National Passport being presented at the time of Score Pick-Up.

Test fees MUST be paid on the date of the test as part of the test registration process. The Center only accepts Cash (Thai Baht, or US Dollars), or Vouchers issued by a sponsoring organization as payment. Credit Cards, Debit Cards, or other foreign currencies are not accepted.

Test takers who require an OFFICIAL RECEIPT must request one on payment of the test fee. Official Receipts may be picked up immediately at the end of the test session. Receipts will NOT be sent via EMS with test score reports. The Center cannot produce Official Receipts after the test date. Test takers requesting a receipt after the test date will be issued an unofficial receipt ONLY.

Registration for each administration closes on the hour (09:00 and 13:00 for our normal test schedules) and any available seats are released to Standby test takers at that time. Test takers who have made a reservation, but who do not appear prior to the scheduled test time and whose seats have been released to a standby will be treated as NO SHOW test takers and an administrative fee of Baht 500.00 will be added to their next test fee.

No electronic equipment of ANY kind is allowed in the test room. This includes any mobile phones, PDAs, computers, recording devices, cameras, electronic auto security devices, or any other equipment, electronic or not, that the Center staff identifies as being prohibited.

Persons without a Valid Thai National ID wishing to sit for the TOEIC® Listening & Reading test in Thailand who …

A)     Do not have a Valid Thai National ID

B)     Do not have Valid Thai Work Permits, or

C)    Cannot provide Valid documentation proving they are attending a Thai Ministry of Education Certified Secondary level or University level school as a Full-Time Student

…  may only test once during any given calendar month with a minimum of twenty-eight (28) days between tests.

In the Test Room (During the Test)

Test takers will be required to take the seats assigned to them by the test room proctors. Test takers may not move seats without the permission of a CPA Proctor. If a test taker changes his/her assigned seat, without obtaining permission from a test room proctor, that test taker's Answer Sheet will not be scored. Fees for Answer Sheets that are not scored due to a violation of test room policies are not refunded. The test taker risks being banned from future testing if such violations are determined to have occurred.

Test takers are expected to focus their testing on their own test books and Answer Sheets. Attempting to obtain responses from another test taker's Answer Sheet will result in that test taker's Answer Sheet not being scored. Fees for Answer Sheets that are not scored due to a violation of test room policies are not refunded. The test taker risks being banned from future testing if such violations are determined to have occurred.

Once a test taker has entered the test room he/she will be required to remain in the test room until the end of the test time. Test taker's requiring a toilet break must raise their hand and request permission from a test room proctor before leaving their seat. Test room proctors may require the test taker to wait until someone is available to escort them to the nearest toilet before leaving their seat.

The test taker will not be allowed to make up any lost time for any breaks taken during an ongoing test.

Test takers who complete the test before the scheduled end of the test administration will be required to remain in the test room until the test is over and all materials collected by the proctors. The Answer Sheet for any test taker who leaves the test room without permission of a proctor, or before the test time ends will not be scored. Fees for Answer Sheets that are not scored due to a violation of test room policies are not refunded. The test taker risks being banned from future testing if such violations are determined to have occurred.

The test ends when the test room administrator announces the end of the test. Test takers are required to out down their pencils and close their test books when instructed to do so by a test room administrator or proctor. The Answer Sheet for any test taker who fails to down their pencil and/or close their test book when instructed to do so by a test room Administrator or proctor will not be scored. Fees for Answer Sheets that are not scored due to a violation of test room policies are not refunded. The test taker risks being banned from future testing if such violations are determined to have occurred.

Score Reports (After the Test)

TOEIC Listening & Reading  … TOEIC Listening & Reading test results for individual test takers are currently provided in the form of an official Score Report only. Test results will not be sent via, fax, or email, or provided over the telephone.

TOEIC Listening & Reading test results for tests administered in the Bangkok office are issued one working day AFTER the test date and may be picked up in person between the hours of 10:00 and 16:30, Monday through Saturday ONLY (not including Holidays).

Test Day Score ... Pickup Day

 (This list does NOT include holidays)

 Monday ... Tuesday

 Tuesday ... Wednesday

 Wednesday ... Thursday

 Thursday ... Friday

 Friday ... Saturday

 Saturday ... Tuesday (following)

Test results are NOT available for pick up after 16:30 on weekdays and Saturdays, or at any time on Sundays, or holidays.

Individual test takers may choose to have their Listening & Reading Score Report sent via EMS. Individuals requesting EMS service will be charged an additional EMS fee (Baht 50.00 within Thailand; fees outside of Thailand are based on the country to which the Score report is being sent).

Score Review

 

All TOEIC® Listening & Reading scores are reviewed before being released by the Center for Professional Assessment (Thailand).


Should, for any reason, a score be deemed to fall outside of the Standard Error of Measure as identified by the Educational Testing Service,  the score may be held for release pending an oral interview with a Certified Interviewer.

 

Test takers with scores that require review will be contacted by the Center for Professional Assessment in order to schedule a personal interview. 

 

Should the test taker fail to perform at the expected Speaking level, as supported by empirical evidence on language skill correlation conducted by the Educational Testing Service (www.ets.org/Media/Research/pdf/RR-89-39.pdf ...  www.ets.org/Media/Research/pdf/RR-04-16.pdf), or, should the test taker refuse to participate in the interview (failure to respond to interview questions is taken as Refusal to Participate) a Complimentary TOEIC® Listening & Reading Re-Test can be scheduled within thirty (30) calendar days of the original test date.  Any test taker who refuses the Re-Test will not have his/her original test fee returned.

 

Should a Re-Test be required, the original test score is expunged from the system and the re-test score is automatically released.

TOEIC Speaking & Writing  … TOEIC Speaking & Writing test results for individual test takers are currently provided in the form of an official Score Report only. Test results will not be sent via, fax, or email, or provided over the telephone.

TOEIC Speaking & Writing test results for tests administered in the Bangkok office are issued approximately fifteen calendar days AFTER the test date and may be picked up in person between the hours of 10:00 and 16:30, Monday through Saturday ONLY (not including Holidays).

Test results are NOT available for pick up after 16:30 on weekdays and Saturdays, or at any time on Sundays, or holidays

Individual test takers may choose to have their Speaking & writing, or Speaking-Only, Score Report sent via EMS. Individuals requesting EMS service will be charged an additional EMS fee (Baht 100.00 within Thailand; fees outside of Thailand are based on the country to which the Score report is being sent).

Test Results sent by mail (EMS) … Test takers are required to complete all forms and envelopes on their own. The Thai Postal Service requires someone to be present at the address on the envelope to accept all EMS mailings. The Center will not re-send any Score Reports that have been returned by the Post Office as Undeliverable.

Third Party Pick up … Individual test takers may also have third party individuals (such as family, friends, or messengers) pick up their Score Reports on their behalf. Any third party is required to bring the following documents when picking up a Score Report:

•   Test taker’s Original Test Registration form

•   Test taker’s Original ID (Thai National ID, or National Passport ONLY)

•   Third Party’s Original ID (Thai National ID, or National Passport ONLY

Other … Any documents that have been lost, misplaced, stolen, or are otherwise not available must be replaced with an official government Report Form (such as Police Report, Temporary Government Document Receipt).

Test results for any test taker found, or suspected of cheating will not be issued and test fees will not be refunded.

Miscellaneous

Receipts

The Center for Professional Assessment provides two types of Receipts  (Tax Receipt and Cash Receipt).

Test takers who require a TAX RECEIPT must request one on the test date at the time they pay the test fee. Tax Receipts will be available to be picked up by the test taker at the Cashier Counter immediately after the test session ends.

Receipts that have been requested, but left behind, will NOT be sent via EMS with test score reports. Client-copy Tax Receipts will be maintained at the Center for thirty (30) days from the test date after which they will be destroyed.

The Center cannot produce Tax Receipts after a test date has passed. Test takers who request a receipt after the date of a test will be issued a Cash Receipt ONLY.

Score Reprints

Test takers may request Official Score Reprints providing that the score is within a period of two (2) years from the date of the original test.  Score Reprints for tests more than two years old will NOT be produced. Scores for tests more than two years old will NOT be released in any format.

Requests for Score Reprints may ONLY be made in person, by the test taker or a third party, at the offices of the Center for Professional Assessment.

Individuals requesting a Score Reprint must bring the following documents and information:

Test taker’s Original ID (Thai National ID, or National Passport)

Requesting Party’s Original ID (Thai National ID, or National Passport)

Full name, in English, under which the test taker tested

Test Date for Reprint being requested

Test Score being requested

Administrative fee for Reprint (Baht 100.00 per copy requested)

Score Report Reprints will be processed and available for pick up (or to be sent via EMS) two (2) working days (Monday through Saturday) after the request has been made.

Score Report Reprint requests will NOT be accepted by telephone, fax, email, or letter. All Reprint requests must be paid for at the time of the request.

Quality Control

The Center for Professional Assessment is responsible to guarantee the quality of every test score before it is released. In some situations test takers may be requested to present themselves to a representative of the Center to review their score results. This may include being required to sit for an interview in English.

Should the Center deem that the test score result is not an accurate reflection of the test taker’s level of language ability, the Score for that test will be canceled and the test taker may be offered the opportunity to test again, without charge.

Score Reports will not be issued to any test taker refusing to comply with these requests.

 

Security Related

Personal Items

While shelf space for items (including, but not limited to purses, bags, computers, and telephones) is available in the registration area near the Cashier Counter, the Center for Professional Assessment does not accept responsibility for any items left unattended and does NOT provide secure facilities for such items.

Test takers are required to undergo a security check prior to entering the test room. The test taker may be requested to remove specific objects from their person and put them away with their personal belongings outside the test room.

These objects include, but are not limited to …

Any type of bag, suitcase, purse, or similar items;

All mobile phones including SIM cards and Bluetooth devices;

All Laptop computers, handheld computer devices, tablet devices, or calculators;

All electronic devices that can record sound and/or video;

All kinds of remote control devices, USB drives, MP3, MP4 players;

All kinds of keys, and sharp objects such as knives, or scissors;

All books, paper and writing implements;

All types of cases including those for stationery, writing implements, or glasses;

Any cigarettes, lighters, matches;

Any drink, liquid, or food items

Other items not listed above may be prohibited at the discretion of the test room proctor.

Any test taker refusing to submit to a security check, or refusing to remove the requested objects from their person will not be permitted to enter the test room and their test fee will not be returned.

Personal Behavior

Any test taker found, or suspected, to be cheating during a test administration may be asked to leave the test room, no scores will be issued and test fees will not be refunded.

Any test taker deemed by the Center staff to be acting in a disruptive manner, or otherwise disrupting the ability of the other test takers to concentrate, in the test room may be asked to leave the premises immediately. The disruptive individual may be banned from any future testing, no scores will be issued and test fees will not be refunded.

The information above is not intended to be all-inclusive. Rules, regulations and procedures are subject to change without notice. Circumstances not covered in the information above will be handled at the discretion of the Center staff.